We collect only what we need to look after your booking and your stay, and we treat it with the same care we bring to everything else at Lodge on Ilona. Here is how.
This policy explains how Lodge on Ilona collects, uses, shares and protects your personal information, in line with South Africa's Protection of Personal Information Act (POPIA).
Information We Collect
We collect the information you provide when making a reservation or enquiry, including your name, email address, phone number, payment details, and any special requests or preferences. At check-in we may also record identification details as required for a valid booking, and we may collect information about your stay and use of our facilities.
How We Use Your Information
Your information is used to:
Process and manage your reservation
Communicate with you about your booking and stay
Provide personalised service and attend to special requests
Process payments and help prevent fraud
Send occasional offers or updates, only with your consent
Improve our facilities and the guest experience
Information Sharing
We do not sell your personal information. We may share it with trusted service providers who help us operate the guesthouse, such as payment processors and booking platforms, and only to the extent needed to serve you. We may also disclose information where required to do so by law.
Data Security
We apply appropriate measures to protect your personal information from unauthorised access, alteration or disclosure. Payment information is encrypted and processed through secure channels. For the safety and security of our guests, please note that CCTV cameras operate in the communal areas of the estate.
Your Rights
Under POPIA, you have the right to:
Access the personal information we hold about you
Request corrections to inaccurate or outdated information
Request deletion of your information, subject to legal requirements
Opt out of marketing communications at any time
Object to certain processing of your information
Cookies
Our website uses cookies to improve your browsing experience and to understand how the site is used. You can control or disable cookies through your browser settings, though some parts of the site may work less smoothly as a result.
Data Retention
We keep your information only for as long as necessary to fulfil the purposes set out in this policy, or as required by law, after which it is securely deleted or anonymised.
Last Updated: September 2026